Don't DIY. Instead, Hire an Airbnb Virtual Assistant

If you’ve been running an Airbnb for a while, you know it’s not just about setting up a listing and waiting for bookings. 

It’s about handling last-minute guest requests, coordinating cleanings, managing pricing strategies, and responding to that one guest who asks, Do you have a microwave?—even though it’s in the listing.

A Wishup Airbnb Virtual Assistant (VA) takes these tasks off your plate so you can stop micromanaging every detail and focus on growing your business.

What is an Airbnb Virtual Assistant? 

Simply put, an Airbnb virtual assistant is a remote worker hired or outsourced from a third party to work on daily administrative tasks that consume most of your time. 

They can help you with tasks such as Excel management, listing set-up, licensing and hosting permits, setting price and availability, booking request management, inbox management, data management, outreach to potential landlords, and much more, allowing property owners or managers to focus on growing their rental properties.

An Airbnb virtual assistant can help you scale your systems and build processes as they know how to perform their duties and deliver the desired outputs right.

Wishup’s 1500+ virtual assistants with 200+ skill sets, knowledge of 50+ AI tools, and 70+ no-code tools are worth your return on investment.

Additionally, you can hire them in just 60 minutes.

What Does An Airbnb Virtual Assistant Do?

An Airbnb Virtual Assistant (VA) takes care of the time-consuming, day-to-day tasks involved in managing a short-term rental business. 

Their responsibilities typically include:

• Book travel for guest
• Prepare and update coupons, credits, and gift cards
• Answer guest messages
• Manage reservations and check-ins
• Arrange cleaning and maintenance
• Handle invoices
• Manage reviews and promotions
• Update listing information
• Handle administrative duties

Time is money. 

You want to make sure that things are being done in the business without you getting involved and that the processes are set in place.

If you want to 10X everything you're doing, but at the same time, want a deal that doesn't cost you a lot of money to hire a virtual assistant. 

If so, Wishup VAs can help you because we have been there and have done that. We made it a reality for our clients.

What Tasks Can Be Outsourced To An Airbnb Virtual Assistant?

An Airbnb virtual assistant acts as the backbone of your rental business, allowing you (hosts) to focus on scaling your operations rather than managing the daily grind.

Listed below are the tasks you can outsource to a virtual assistant:

Customer & Property Management Admin Support

• Talk to people who are mainly existing clients/tenants, as well as potential clients.
• Respond to tenants and vendors by phone and email.
• Answer calls from new people looking to rent a house/apartment, requesting documents,  updates about their applications, etc.
• Leads management (filter and sort leads of potential new tenants).
• Report and add any support-related issues into CRM or email the property manager.
• Use a VOIP phone provided by the client, which can be accessed through the computer.

Basic Bookkeeping

Basic Airbnb bookkeeping for property management doesn’t include professional bookkeeping or software expertise like QuickBooks.

• Follow up & receive payments.
• Categorize expenses from bank accounts and/or credit cards.
• Create & send receipts to clients who have completed payments.

However, if you need a dedicated bookkeeper to help you manage your Airbnb property business, then Wishup bookkeepers can help you with financial management at the price of just $9.99/hr.

Property Maintenance & Coordination

• Assign each maintenance request to a specific vendor/contractor.
• Determine what is an emergency and what’s not, and give priority to the emergency.
• Find the problem and add images/info/details into the system.
• Take detailed notes of each maintenance request and add them to the system.
• Call and follow up with customers once the maintenance is completed.
• Property manager research request (looking up vendors, legal reports, running background reports on new applicants).

Manage Property Software CRM & Data Entry

• Enter new properties for rent or sale/purchase.
• Process and handling of rental applicants.
• Find key information about each new tenant/owner (Name, email,
• phone, etc).
• Repetitive data entry (entering online payments or uploading invoices received from vendors).
• Update 3rd party sites for the property listings. 

Staff Management

• The VA will assist with inputting data related to each employee into the Payroll system.
• Assist with inputting the information of any new staff member into the payroll system.

What Skills Should You Look For In A Reliable Airbnb Virtual Assistant?

When you’re hiring an Airbnb virtual assistant for your business, you need professionals who can work to solve numerous fast-moving problems. 

Here are the top skills you should look for when hiring a virtual assistant to help you with your Airbnb property:

1. Relationship-Building Skills 

Your VA will be the face of your Airbnb communication. They must be able to build and maintain positive relationships with guests by handling inquiries, resolving concerns, and ensuring a great customer experience.

A skilled Airbnb virtual assistant should be able to:

• Respond to guest messages quickly and professionally.
• Use polite and friendly communication to create a warm and welcoming experience.
• Handle pre- and post-stay communication to encourage positive reviews.
• Ensure all interactions contribute to a five-star rating across categories like cleanliness, communication, check-in, and value.

Since positive reviews drive future bookings, an Airbnb virtual assistant should be proactive in guest relations, ensuring all concerns are addressed before they escalate into negative feedback. 

2. Strong Organizational & Execution Skills

An Airbnb virtual assistant needs to be highly organized and capable of managing multiple tasks simultaneously. 

They should:

• Oversee booking schedules and prevent double bookings.
• Coordinate with cleaners, maintenance teams, and suppliers.
• Keep track of guest check-ins/check-outs and update availability.
• Handle cancellations, refunds, and policy compliance efficiently.

A reliable VA should think ahead and ensure all operational aspects run smoothly without requiring constant supervision.

3. Effective Communication & Conversational Skills

A great VA must be an excellent communicator. Able to engage professionally with guests, vendors, and the property owner. Clear, concise, and friendly communication can increase trust and reduce misunderstandings.

An Airbnb virtual assistant should be able to:

• Craft professional and warm responses to guest inquiries.
• Provide clear answers without ambiguity or miscommunication.
• Adapt their communication style to different guest personalities and cultural backgrounds.
• Stay up to date with Airbnb policies and industry trends to provide accurate information.

Guests expect prompt and helpful responses, so your VA should be able to efficiently handle messages across multiple communication channels, including Airbnb, email, WhatsApp, and SMS.

4. Problem-Solving & Crisis Management

Airbnb hosting is unpredictable—guests may encounter issues such as lost keys, maintenance problems, or last-minute cancellations. Your VA should be able to handle these situations professionally and effectively.

An ideal Airbnb virtual assistant should:

• Think on their feet and offer practical solutions.
• Communicate with service providers (cleaning and maintenance) to resolve issues quickly.
• Provide calm and professional responses to frustrated guests.
• Use discretion and diplomacy to handle complaints and disputes.

A proactive virtual assistant should not wait for you to fix problems but instead take the initiative to find solutions before they impact guest satisfaction.

5. Adaptability & Flexibility

Customer activities are not the same every day. Each customer has a different personality and range of issues. Your Airbnb virtual assistant should be able to roll with the punches and provide quality customer service—no matter the circumstance. 

They must be adaptable, capable of adjusting to:

• Different guest personalities and preferences.
• Sudden booking changes or cancellations.
• Seasonal fluctuations in demand.
• Evolving Airbnb policies and market trends.
• Being proactive rather than reactive ensures a smooth and stress-free hosting experience.

6. Active Listening & Customer Service Mindset

Guest satisfaction is directly linked to how well their concerns are addressed. 

A good Airbnb virtual assistant should:

• Actively listen to guest feedback.
• Acknowledge concerns.
• Provide solutions that make them feel valued.

This reassures guests that their opinions matter and they feel heard and understood. This level of engagement often translates into better reviews, higher occupancy rates, and greater long-term success.

What Are The Benefits Of Hiring An Airbnb Virtual Assistant?

Reduced turnaround time and scalability are just two benefits of outsourcing virtual assistants. Here are five more:

1. Greater Expertise

As a business owner, it’s easy to feel like you need to do everything yourself. After all, you’re skilled, driven, and invested in your company’s success. But just because you can handle something doesn’t always mean you should.

Outsourcing tasks, like managing your Airbnb operations, can free up your time, cut costs, and ultimately improve the experience for you and your guests. 

Recognizing when you and your team could benefit from external expertise isn’t a weakness. It’s a way that lets you focus on scaling your property.

2. Advanced Tools And Resources

Another reason to outsource Airbnb virtual assistants is that agencies often offer advanced tools to help with business workflow.

One reason this feature is so advantageous is that many of these tools come with hefty subscription costs. While your business can budget to pay for a few resources, it’s improbable that your budget leaves room for you to purchase as many tools as an agency offers.

The other factor to consider is proficiency. Even if you manage to get all the necessary tools, you may not be intimately familiar with them or have the time to learn everything about them. 

You could grasp the basics but may not have time to learn how to use those tools to their full potential.

However, Wishup VAs are already trained in 50+ AI tools and 70+ no-code tools, so they can easily help you with your business.

3. No Learning Curve

Another reason to outsource virtual assistants is that you don’t have to spend time in their training and learning process.

If you try to handle everything alone, there will inevitably be a learning curve.

On the other hand, with a professional outsourcing agency like Wishup. You won’t have that issue. They’ve managed so many clients in your business niche that they know the best approach to each situation. 

When you partner with us, our virtual assistant can set right-to-work in just 60 minutes (that’s how fast our onboarding process is).

4. Access To A Larger Talent Pool

When hiring an employee, you may only have access to a small, local talent pool. 

This often means you have to compromise. Many companies have found that outsourcing gives them access to talent in other parts of the world. 

If you need specialized help, it often makes sense to expand your search.

5. Cost Effective

When you think about whether to outsource virtual assistants, another good reason to do so is the cost. When you keep hiring an in-house employee to manage your Airbnb property, you risk paying more for your property management efforts.

Your costs can add up quickly, including those for your employees, software, and additional resources. To save money, consider partnering with an outsourcing virtual assistant agency.

When you outsource, you can save money by getting more resources and tools to scale your business from the virtual assistant company rather than paying for them yourself.

3+ Signs It’s Time To Outsource An Airbnb Virtual Assistant

How can you tell if it’s time to outsource to a virtual assistant? 

Here are four signs that hiring an Airbnb virtual assistant would be a better use of your resources:

1. Struggling to keep up with your normal workload
2. Working long hours — but not being efficient
3. Need expertise without the full-time price tag
4. Feeling drained and exhausted
   

How To Hire An Airbnb Virtual Assistant

Should you hire an Airbnb virtual assistant to help manage your properties? 

The answer is yes. 

Follow this step-by-step process to hire an Airbnb virtual assistant:

Step 1. Identify Your Needs And Objective

Virtual assistants are equipped with the skills and experience necessary to handle different duties, tasks, and responsibilities. Before hiring them, make a list of the exact tasks you require assistance with.

Determine whether you need assistance with everything or just one task, such as booking management, property maintenance, or calendar management. Defining your business needs will help you identify the right virtual assistant with the necessary skills. 

Step 2. Determine The Type Of Skills and Experience You Need

The nature of the assistance you need will determine the skills a VA must possess. For example, the assistant must have strong communication skills when communicating with guests. Technical expertise and knowledge of tools are also important for booking management.

Hire a virtual assistant with prior experience in Airbnb management or hospitality. They should grasp the platform, guest expectations, and property management procedures. A virtual assistant must also be familiar with Airbnb, Booking.com, and property management software.

At Wishup, our virtual assistants have the ability to work with 50+ AI tools and 70+ no-code tools, along with expertise in 200+ skills. You don’t have to worry about training them on the desired skill sets.

Step 3. Choose The Right Virtual Assistant Outsourcing Partner

Most people ask, " Where can I find a virtual assistant for my Airbnb business?" Here are the most popular and easy ways to find your ideal virtual assistant.

You can start with freelancing platforms like Fiverr and Upwork or go with dedicated virtual assistant agencies like Wishup that understand your Airbnb operations or referral & networking.

These platforms let you screen candidates based on their talents, experience, and reviews. 

Hiring a virtual assistant from Wishup gives you additional benefits that include top 0.1% talent pre-vetted and trained by ex-entrepreneurs, as well as college graduates with a minimum of 3 years of work experience.

All the VAs are fluent in English and are assisted by the VA manager in double-checking the quality of delivered tasks. 

Step 4: Shortlist Candidates, Assess With Test Assignments & Interviews

Once you’ve shortlisted potential virtual assistants, it’s time to evaluate them further. Depending on your needs, you can request a test assignment to assess their skills. 

Follow this with an interview to evaluate the candidate's communication abilities, relevant experience, and overall fit for your business. If the interview is successful and the candidate meets your criteria, you can proceed to the next step in the hiring process. 

But at Wishup, you don’t have to hassle with this entire process. Because all our VAs are pre-vetted and trained by ex-entrepreneurs and hired through a rigorous six-step screening process.

Step 5. Determine Budget

The cost of hiring an Airbnb virtual assistant varies depending on experience, task difficulty, and other factors.

Research the average rates for Airbnb virtual assistants to decide on the cost.

Setting the salary right helps you attract applicants within your budget and establishes clear expectations from the beginning.

At Wishup, we understand your business needs. That's why we've made our services accessible, with pricing starting at as low as $9.99/hr.

Step 6. Ask For A Free Trial Period

A trial period allows property managers to assess the virtual assistant's performance.

At Wishup, you get a three-day trial period. During this period, you can track the assistant's efficiency, ability to deal with complex situations, and guest handling.

A trial period helps you understand whether the Airbnb virtual assistant is the best fit for your business.

How Much Does It Cost To Hire An Airbnb Virtual Assistant?

Hiring a VA can be surprisingly affordable. 

At Wishup, for just $9.99/hr, you can scale your Airbnb business. Imagine not having to do anything at all while your virtual assistant handles daily administrative tasks for you every single day.

Factors that influence the cost of hiring a virtual assistant for Airbnb depend on the assistant's experience, skills, location, and service requirements.

Related Resources

How much does it cost to hire a bookkeeper in the USA?

Why Hire An Airbnb Virtual Assistant From Wishup?

We have 1500+ pre-vetted and trained virtual assistants for you who can manage your Airbnb properties, simplify difficult tasks, and, most importantly, free up a lot of your time. 

Here are the benefits of hiring an Airbnb virtual assistant from Wishup:

Onboard In 60 Minutes

We help onboard the virtual assistants in 60 minutes to meet the urgency. Your virtual assistant will be available to take on duties within 60 minutes, allowing you to reap immediate benefits without any hassle.

Top 0.1% Talent

We recruit virtual assistants through a rigorous six-step screening process, selecting only 1 out of 1,000 candidates.

This process includes triple-vetting their work experience, skills, abilities, and academic background. As a result, only the most qualified professionals are given the opportunity to work with you.

Expertise In 70+ No-code & 50+ AI Tools

Wishup's virtual assistants are proficient in 70+ no-code and 50+ AI tools, which increases their productivity and efficiency in delivering the output.

3-Day Free Trial

A 3-day free trial so that you are confident of your selection and discover the true value of hiring a virtual assistant before actually paying for it. 

Immediate Replacement

If you don't find our Airbnb virtual assistant suitable for your Airbnb demands, we will replace them immediately, no questions asked.

Global VA Talent Pool

Wishup recruits the top 0.1% of virtual assistants worldwide to ensure they meet your budget and needs. You have access to a diversified pool of 1500+ virtual assistants.

Pre-Vetted Talent

Our 6-step screening process assesses VAs based on aptitude, English proficiency, Email writing, communication, personality attributes, and cultural fit. They are pre-vetted by ex-entrepreneurs to meet your business's unique demands.

Minimum 3 Years Of Experience

Our virtual assistants have at least 3 years of experience in their respective disciplines.

Having worked with different clients in your business niche, the VA is ready to face any problem or situation that may arise and provide you with the best strategies and recommendations to help you.

Employee Management App

With our employee management mobile app, you can manage your remote team from anywhere. The app lets you hire new talent, add team members, track work hours, monitor productivity, and manage leaves. All from your phone.

Learn more about the Wishup office app.

Scale Your Airbnb Business With Virtual Assistants

Once the system is in place, you can scale to multiple properties with minimal involvement. Wishup’s top 0.1% virtual assistant talent can help with direct bookings, listing optimization, and researching ideas for branding to gain long-term success.

As long as you understand the deal, this process will allow you to grow your portfolio efficiently.

Schedule a 15-minute one-on-one call and avail yourself of a $100 discount on your first hire.