Are you in the market researching for outsourcing the accounting service? If it's a case of Bench accounting vs Wishup, you've come to the right place.
In this article, I compare the pricing, features, ease of use, and customer reviews of Wishup with Bench accounting.
Wishup vs. Bench Accounting at a Glance
Let me start by introducing the two services.
First up, we have Wishup.
Wishup provides startups and small business entrepreneurs with comprehensive accounting and bookkeeping services. It integrates with third-party tools like Quickbooks Live, Xero,Zoho, etc., making it easy to track your bookkeeping and accounting data in one place.
With subscription plans, you're connected with a certified bookkeeper virtually to help manage your company's account, maintain books, properly categorize income and expenses, and perform timely reporting.
It includes everything from daily tasks to specialized services for doctors, realtors, lawyers, startup founders, business coaches, influencers, marketers, and more.
Pricing plans start from just $999 monthly, serving 80 hours, with a 3-day free trial.
Wishup is best for small businesses that need bookkeeping services as well as those that want integrations with third-party tools.
Other Benefits
Only 5 out of 5000 talent is selected and pre-vetted by the ex-entrepreneurs
India and US-based virtual bookkeepers and accountants
Onboarding in just 30 minutes
Trained in 200+ skills and 70 no-code tools
98% client retention rate
Now for Bench.
Their services cover everything from bookkeeping and banking to tax preparation and advisory. They use proprietary software for bookkeeping, which isn't a DIY solution.
Bench accounting is a good option for businesses that want to upgrade from DIY bookkeeping, have some revenue momentum, and use cash-basis accounting.
But, for businesses using accrual-based accounting, Bench would not be an ideal choice for you.
Bench offers only accounting services that include
Bookkeeping
Income tax filing and advisory
Tax resolution
Moreover, Bench's accounting team works with multiple clients simultaneously, so if you want to contact your bookkeeper, you'll have to wait 24 hours for them to respond, which isn't the case with Wishup.
At Wishup, each client works with an individual bookkeeper assigned to them for a designated 80 or 160 hours/ month, depending on their subscription plan. Plus, daily EOD report of the work done by your bookkeeper.
Wishup vs. Bench Accounting and Bookkeeping Features
Wishup bookkeeping and accounting services include:
Setting up of books of accounts
Recording bank and credit card transactions
Accounts receivable management
Accounts payable management
Reconciliation of accounts
Assistance in financial statement preparation and review
Generating monthly reports and transaction categorization
You're assigned a dedicated bookkeeper who understands your business needs
Unlimited communication with your bookkeeper and account manager
Spend management via the top expenses report on your Freshworks/Xero or preferred accounting dashboard
Unlimited access to Wishup's in-house team, who provide expert small business advice for your questions—at no extra cost
Backend task support team to double-check all the assigned work and avoid human errors
Plus, all of its bookkeeping is in Quickbooks Online, the most common accounting software solution preferred by its 1500+ clients. Bookkeepers are also flexible and can work on other software like Zoho, Xero, etc.
These accounting software programs are easy to use and support small, mid-sized, and large business owners, e-commerce businesses, and self-employed people.
Bench features include
Catch-up and monthly bookkeeping
A dedicated bookkeeper
Communication with your bookkeeper, with a maximum response time of 24 hours
Cash management
Offers bench accounting software
Works in tandem with CPA firms
Your business financial accounts linked to the Bench account
Income tax filing and advisory support
Year-end financial package
Not compatible with QuickBooks or any other software
The bookkeeper communicates on the bench platform
Assigned Bench CPA communicates with you via email, and they have another platform to communicate about taxes
Note: A review about Bench on Trustpilot points out that you can't cancel your yearly contract until 60 days after it ends, and they won't refund your money.
Accounting Methods
While Bench doesn't offer accrual accounting services, Wishup specializes in cash and accrual accounting.
Whether you're a small business owner or a big enterprise, you can trust us to handle your business' accounting.
Free Trial?
Yes, Wishup offers a 3-day free trial of bookkeeping services and affordable monthly plans. During this trial, you can ask the bookkeeper to create financial statements, scan receipts, record transactions in bookkeeping software, etc.
While Bench doesn't offer a free trial of its bookkeeping and tax services, it does provide a free personalized demo that you can schedule at a time that works for you.
Pain Points with Bench Accounting
Frequent Bookkeeper Turnover
"The team changed often, and I would have to reacquaint with a new bookkeeper."
Bench's high turnover rate leaves businesses constantly adjusting to new team members, often leading to inconsistencies in service quality.
Missed Deadlines and Delays
"Books were never completed on time... months late."
Bench customers frequently report late books, even when deadlines are crucial for tax filings and financial decision-making.
Poor Communication and Lack of Transparency
"I have to send out multiple emails just to get a response."
"Their communication is awful, and you may receive different information verbally and in writing that contradicts themselves."
Many users cite unresponsive teams, contradictory instructions, and frustration in trying to resolve simple queries.
Inaccurate and Misclassified Books
"My records remain incomplete, and the work done so far contains hundreds of miscategorized transactions."
This consistent feedback undermines confidence in Bench's ability to deliver accurate, tax-ready books.
Over-Promising and Under-Delivering
"They constantly over-promised tax filing dates, and miscommunication between bookkeeping and tax departments caused weeks of delays."
Customers are often left disappointed by unmet promises, from inaccurate data to delayed results.
The Wishup Difference
At Wishup, we understand these frustrations and have built our services to solve them.
Here's how Wishup stands apart:
Dedicated and Consistent Bookkeeping Support
Unlike Bench, where high turnover disrupts continuity, Wishup assigns each business owner a dedicated virtual bookkeeper.
This professional becomes familiar with your operations and maintains consistency over the long term.
Timely and Accurate Financial Records
Wishup's bookkeepers are highly skilled in using platforms like QuickBooks, Xero, and Zoho, ensuring:
Accurate categorization of transactions
Timely monthly books
Tax-ready reports prepared ahead of deadlines
Customized Service to Fit Your Business
Every business is unique, and our bookkeepers take the time to understand your specific needs. We focus on personalized financial management rather than a one-size-fits-all approach.
Transparent Communication
Our streamlined processes mean you'll have direct, responsive communication with your bookkeeper via the Wishup office app or your preferred communication channel. There will be no mixed messages or delays.
Cost-Effective Solutions Without Compromise
Bench customers often feel they don't get the value they pay for. Wishup's pricing is transparent and affordable, starting at $9.99/hour, with no hidden fees or forced annual commitments.
Flexibility and Control
Wishup's bookkeepers adapt to your preferred tools and processes, unlike Bench, which locks you into their proprietary platform.
All-in-One Services Beyond Bookkeeping
Beyond financial management, Wishup virtual assistants can handle administrative tasks, inbox management, content creation management, and other operational needs, giving you comprehensive support in one place.
Pricing
Wishup costs less than hiring a traditional bookkeeper, and each client is assigned a dedicated bookkeeper. Plus, there are no hidden fees, so you can budget accurately and find a plan that works for your financial situation without worrying about paying for extras.
Our bookkeeping services start at just $9.99/hr. Check out our pricing page for more information.
Bench offers two pricing plans starting at $349 and $699, as well as a bookkeeping team that works with multiple clients and responds to messages or queries within 24 hours.
However, some users have noted that additional services or features can lead to unexpected charges. It's not compatible with QuickBooks or any other software, so you're stuck on their platform.
How Wishup Stacks Up
Wishup
Bench
Starting Price
$ 9.99/hr
$349
Free Trial
Yes
N/A
Accounting Method
Both Cash and Accrual
Only Cash
Onboarding Time
30 Minutes
Three weeks
Dedicated Account Manager
Yes
Yes
Virtual Bookkeeper
Yes
No
Bookkeeper Response Time
At the same time, within 5 to 10 minutes
24 hours
Communication Channel
Flexible with your communication channel
Only through Bench Accounting software
Software Expertise
Flexibility with tools like Quickbooks Online, Xero, Zoho, etc
Only in Bench accounting software
Customer Support
Phone and email support, live chat through an in-house mobile app
Message and phone support through the Bench app
Backup Bookkeeper
Yes
Unclear
Is Wishup Bookkeeping Right for You or Your Business?
While Bench Accounting has been a popular choice for online bookkeeping, the recurring issues of delayed books, poor communication, and inaccuracy highlight significant drawbacks.
Wishup, on the other hand, is a great choice for small and mid-size business owners and solopreneurs. We offer a superior alternative with personalized, timely, and reliable bookkeeping services, making us the best fit to meet your business needs.
